FAQ

ANY SIZE DOG! This toy was originally designed for medium to large dogs, but we have had many smaller dogs, and even puppies really enjoy the toy without any water being added. The ball only weighs around 1 pound empty compared to around 20 pounds when full of water. We also believe this would be a great exercise tool for several types of zoo animals.

• 4 inch Ball/ 6 inch Small Pin - Dogs 1-10 lbs
• 7 inch ball/ 12 inch Medium Pin - Dogs 11-29lbs
• 10 inch ball/ 16 inch Large Pin - Dogs 30 +

• DURABLE – no more money wasted on toys that are chewed up in 5 min. Not a single prototype has been destroyed.
• UNIQUE – This product is the first we have seen of this kind. Not only can you fill TUGGO with water, by you can leave it empty and take to the lake or pool!
• TUG-OF-WAR – Rope can be pulled from either side, which is great for single or multiple dogs. The weight of the ball provides the tension for the dogs to engage with.
• CUSTOMIZABLE – You can add up to 20 lbs. of resistance to exercise your dog. The weight can vary depending on how much water you want to add!

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Customer satisfaction is our goal. If you are not completely satisfied with your purchase, simply return the merchandise back to us within 90 days. We, in our discretion, will replace it, or, based on your method of payment, refund your money. In most instances, your receipt can be retrieved by checking your old emails from Tuggo. All returns are subject to system approvals.

These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to and may be limited by applicable law and you may have additional rights that vary from state to state.

If you have questions, contact Tuggo Customer Care by email at info@tuggodogtoy.com.

The original shipping charges incurred on your purchase are not refundable as part of your return or exchange.

If you choose to return or exchange your product, complete the follow steps:

• Place item into a sturdy shipping package.
• Place shipping label on the package.
• Give the package to your local parcel carrier or drop it off at any carrier location (store, terminal or drop box).

Note: The original shipping charges incurred on your purchase are not refundable as part of your return.

Please report items that are damaged or missing within three days of delivery.